Crossware Email Signature Status

All Systems Operational

Signature Designer Portal Operational

Crossware Me Portal Operational

Subscription Management Portal Operational

Partner Portal Operational

Dynamic Signatures Operational

Sent Items Processing Engine Operational

Processing Engine Operational

Processing Engine - Partner Operational

Processing Engine - Australia Operational

Processing Engine - Australia K1 Operational

Processing Engine - Australia GK1 (Google) Operational

Processing Engine - Canada Operational

Processing Engine - Canada K1 Operational

Processing Engine - Europe Operational

Processing Engine - Europe K1 Operational

Processing Engine - Europe K2 Operational

Processing Engine - Europe K3 Operational

Processing Engine - France Operational

Processing Engine - Global Operational

Processing Engine - Qatar K1 Operational

Processing Engine - United Arab Emirates K1 Operational

Processing Engine - United States Operational

Processing Engine - United States K1 Operational

Support Helpdesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 14, 2026

No incidents reported today.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

Possible Delay in Delivery of Some Emails

Resolved - This incident is now resolved.
All systems are fully operational.

Please refer to the Microsoft status for any further updates: https://azure.status.microsoft/en-us/status
Feb 3, 15:25 NZDT

Monitoring - We have been monitoring closely and our services have returned to normal operations and are processing the backlog.

Impact statement from Microsoft: As early as 19:46 UTC on 2 February 2026, we became aware of an ongoing issue causing customers to receive error notifications when performing service management operations - such as create, delete, update, scaling, start, stop - for Virtual Machines (VMs) across multiple regions. These issues are also causing impact to services with dependencies on these service management operations - including Azure Arc Enabled Servers, Azure Batch, Azure Cache for Redis, Azure Container Apps, Azure DevOps (ADO), Azure Kubernetes Service (AKS), Azure Load Testing, Azure Virtual Machine Scale Sets (VMSS), and GitHub (see https://www.githubstatus.com).

Current status from Microsoft: We determined that these issues were caused by a recent configuration change that affected public access to certain Microsoft‑managed storage accounts, used to host extension packages. We are actively working to mitigate impact, by updating our configuration to restore relevant access permissions. We are making good progress applying this mitigation across all impacted regions, but we recently identified a small number of Storage accounts that were not included in our initial list of accounts requiring intervention. Although many customers are beginning to see signs of recovery, we are working our way through applying these configuration updates to the final remaining accounts that still require them. As such, we now expect that all regions and customers should be mitigated by approximately 01:00 UTC, one hour from now. Our next update will be provided by then, or sooner if we have progress to share.

This message was last updated at 00:02 UTC on 03 February 2026
Feb 3, 13:12 NZDT

Update - Microsoft have begun applying their mitigation steps to resolve this issue and expect it will be completed across all regions by approximately 00:00 UTC. We will continue to actively monitor the situation.

Statement from Microsoft:
"We [Microsoft] have determined that these issues were caused by a recent configuration change that affected public access to certain Microsoft‑managed storage accounts, used to host extension packages."
Feb 3, 12:15 NZDT

Update - Microsoft have provided a public facing Azure status for this issue. Please refer to the link below:
https://azure.status.microsoft/en-us/status

We are closely monitoring this and will provide updates.
Feb 3, 11:20 NZDT

Update - Microsoft have confirmed they are having an infrastructure issue affecting multiple regions. They are currently investigating this and will provide Crossware with an update as soon as they have one.
Feb 3, 10:20 NZDT

Identified - The team has identified the cause and is currently working on the resolution.
Feb 3, 09:38 NZDT

Investigating - Symptoms: Some users routing through the following smart hosts may be experiencing email delays or degraded performance:

mstrafficsmtp-ap.crossware.co.nz
mstrafficsmtp-eu.crossware.co.nz
mstrafficsmtp-us.crossware.co.nz

To confirm your smart host please check your outbound connector in the Exchange admin center.

What We Are Doing: Our team is currently investigating the issue with the highest priority. At this stage, we are still gathering information to determine the root cause.

What You Can Do: No immediate action is required from users at this time. We will provide guidance if any specific steps are needed.

Next Update At Latest: 21:00 UTC
Feb 3, 09:33 NZDT

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.