Crossware Email Signature Status

All Systems Operational

Signature Designer Portal Operational

Crossware Me Portal Operational

Subscription Management Portal Operational

Partner Portal Operational

Dynamic Signatures Operational

Sent Items Processing Engine Operational

Processing Engine Operational

Processing Engine - Partner Operational

Processing Engine - Australia Operational

Processing Engine - Australia K1 Operational

Processing Engine - Australia GK1 (Google) Operational

Processing Engine - Canada Operational

Processing Engine - Canada K1 Operational

Processing Engine - Europe Operational

Processing Engine - Europe K1 Operational

Processing Engine - Europe K2 Operational

Processing Engine - Europe K3 Operational

Processing Engine - France Operational

Processing Engine - Global Operational

Processing Engine - Qatar K1 Operational

Processing Engine - United Arab Emirates K1 Operational

Processing Engine - United States Operational

Processing Engine - United States K1 Operational

Support Helpdesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2025

No incidents reported today.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

New Outlook waiting for images to load

Resolved - Microsoft have provided a link to the incident:
https://learn.microsoft.com/en-us/office/dev/add-ins/resources/resources-office-add-in-known-issues

Crossware will close this incident as the issue can now be tracked via Microsoft.
Sep 24, 16:15 NZST

Update - Microsoft advised us last week that this issue would be resolved by Friday. However, we are still receiving reports from some customers that the problem persists.

Microsoft has since provided the following update:

- The issue has been narrowed down to how the Exchange server handles the getAttachments and createAttachments API flow, which is causing significant latency.
- The impact is regional, not global. Customers in certain forests or geographies are experiencing delays, particularly when loading inline images.
- Microsoft has confirmed that their engineering team is actively investigating and treating this with high urgency.

We are continuing to work closely with Microsoft and will share further updates as soon as they become available.

Crossware's Client Side service remains fully operational, but customers in affected regions may still experience delays due to this Microsoft Exchange API issue.
Sep 24, 15:25 NZST

Monitoring - Microsoft are currently rolling out a fix for this issue.

This will be released region by region with general release completed on Friday 19th Septmeber 2025.

Please contact Crossware and Microsoft if you are still experiencing the issue after tomorrow.
Sep 18, 10:06 NZST

Update - Microsoft are currently conducting a staggered roll out of the fix. This typically begins with 10% on Monday and gradually increases to 100% by Friday, so it will be completed by the end of the day on Friday.
Sep 16, 17:04 NZST

Update - Microsoft have confirmed a fix has now been deployed in their test environment and is undergoing final testing.
Starting next week, it will begin rolling out to Production pending successful testing.
Sep 11, 21:13 NZST

Update - Microsoft have confirmed that a fix has been checked in and are currently waiting for an ETA for it to be deployed to production.
Sep 10, 16:45 NZST

Identified - Microsoft's add-in team are colaborating with their Outlook team to address the issue.
They are escalating the priority as it is a multi-tenant issue.

Incident number provided by Microsoft: 678890927
Sep 8, 09:07 NZST

Investigating - Some customers may be experiencing a pop-up message - “Please wait to send” Inline images are still loading. This is causing a slight delay in the sending of the email but they do successfully send.
This is only affecting the New Outlook client. Microsoft are aware of this and we are working with them.
Sep 6, 08:59 NZST

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

Sep 17, 2025

No incidents reported.