Monitoring - We've successfully deployed a version to mitigate the reported issue. Rest assured, we will continue to monitor the situation. Thank you for your patience and continued support.
Mar 15, 2024 - 17:26 NZDT
Update - A version that will mitigate this issue is in the final stages of testing and anticipated for release by the end of the week..
Mar 14, 2024 - 18:02 NZDT
Update - We can confirm that there is an issue with Outlook version 2402. If you are experiencing this issue, we recommend reverting your Outlook Client to the previous release using the steps below.

Search for the command prompt application in Windows search and run it as administrator.
Then copy and paste the following and press enter: "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.17231.20236

Please Note: Auto-Updates for Outlook must be deactivated for the previous version to persist.
File > Office Account > Update Options > Disable Updates.

Mar 11, 2024 - 10:48 NZDT
Identified - Currently there is no known solution for this Microsoft issue. We are continuing to monitor any updates from Microsoft.
Mar 08, 2024 - 14:48 NZDT
Update - We have identified a Microsoft issue regarding add-in support on version 2402 of old Outlook. Our team is actively working on potential solutions. If you are experiencing this problem in the old Outlook client, please email support@crossware365.com with your Outlook Version Number, which can be found under File > Office Account > About Outlook. We will continue to provide progress updates.
Mar 07, 2024 - 16:31 NZDT
Investigating - We have identified an issue in the classic Outlook client where Auto-Insert is generating an error: 'Error retrieving signature: Unable to set signature.'

Our team is actively investigating this matter and will provide an update soon.

Dynamic Signatures are still functioning correctly for OWA (Outlook Web Access) and the New Outlook client. However, we recommend switching to the New Outlook for an uninterrupted experience.

Mar 01, 2024 - 13:31 NZDT
Update - We are continuing to monitor for any further issues.
Jan 23, 2024 - 10:46 NZDT
Monitoring - Some customers may experience slower than usual AD updates: e.g. a change to a job title.
Implementation of mitigation actions has begun.
However, you are able to initiate a manual refresh - see the following knowledge base article. https://kb.crossware365.com/categories/article/KA-01463/en-us

Jan 22, 2024 - 15:13 NZDT
Crossware Portal ? Operational
Dynamic Signatures Operational
Sent Items Processing Engine Operational
Processing Engine Operational
Processing Engine - Partner Operational
Processing Engine - Australia Operational
Processing Engine - AU(K1) Operational
Processing Engine - Canada Operational
Processing Engine - Canada(K1) Operational
Processing Engine - Europe Operational
Processing Engine - EU(K1) Operational
Processing Engine - France Operational
Processing Engine - Global Operational
Processing Engine - Qatar Operational
Processing Engine - UAE Operational
Processing Engine - US Operational
Processing Engine - US(K1) Operational
Support Helpdesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Mar 22, 2024 22:00 - Mar 24, 2024 22:00 NZDT
We will be undergoing maintenance during this time. No service interruptions are anticipated.
Posted on Mar 19, 2024 - 10:27 NZDT
Scheduled Maintenance Mar 22, 2024 22:00 - Mar 24, 2024 22:00 NZDT
We will be undergoing maintenance for the Designer Portal and the SAAS portal during this time. No service interruptions are anticipated.
Posted on Mar 19, 2024 - 10:25 NZDT
Past Incidents
Mar 20, 2024

No incidents reported today.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

Unresolved incident: Auto-Insert Issue on Classic Outlook Client.

Mar 14, 2024
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024
Mar 6, 2024

No incidents reported.