Crossware Email Signature Status

Dynamic Signatures not inserting signatures/showing errors.

Monitoring - We are continuing to monitor for any further issues.
Apr 24, 2024 - 16:50 NZST

Update - We have made further enhancements to help mitigate the performance degradation being experienced for some users. We are continuing to monitor the situation and will continue to update the status.
Apr 17, 2024 - 16:54 NZST

Identified - The team has identified the issue and initial mitigating changes have been made. We are continuing to monitor the situation and will provide further updates once available.
Apr 16, 2024 - 16:32 NZST

Update - We are still in the process of investigating the root cause and will provide additional updates as soon as possible.
Apr 16, 2024 - 10:08 NZST

Investigating - We have identified an issue impacting our services. Our team is actively investigating this issue and will provide more information as soon as possible.
Dynamic signatures may fail to insert or show Checking for updated signature message
This is only impacting some customers.
Apr 16, 2024 - 04:22 NZST

AD Updates

Update - We are continuing to monitor for any further issues.
Jan 23, 2024 - 10:46 NZDT

Monitoring - Some customers may experience slower than usual AD updates: e.g. a change to a job title.
Implementation of mitigation actions has begun.
However, you are able to initiate a manual refresh - see the following knowledge base article. https://kb.crossware365.com/categories/article/KA-01463/en-us
Jan 22, 2024 - 15:13 NZDT

Crossware Portal Operational

Dynamic Signatures Degraded Performance

Sent Items Processing Engine Operational

Processing Engine Operational

Processing Engine - Partner Operational

Processing Engine - Australia Operational

Processing Engine - AU(K1) Operational

Processing Engine - Canada Operational

Processing Engine - Canada(K1) Operational

Processing Engine - Europe Operational

Processing Engine - EU(K1) Operational

Processing Engine - France Operational

Processing Engine - Global Operational

Processing Engine - Qatar Operational

Processing Engine - UAE Operational

Processing Engine - US Operational

Processing Engine - US(K1) Operational

Support Helpdesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

Unresolved incident: Dynamic Signatures not inserting signatures/showing errors..

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Crossware Portal and Dynamic Signatures are failing to load.

Resolved - This incident has been resolved.
Apr 17, 16:59 NZST

Identified - We have confirmed that Microsoft are currently having an issue with its SQL Database service. This briefly affected our Portal and Dynamic Signatures. While the Microsoft issue is still ongoing we were able to implement a bypass and restore the Crossware Service to normal operation.
Apr 4, 15:56 NZDT

Investigating - We have identified an issue impacting our services. Our team is actively investigating this issue and will provide more information as soon as possible.
Apr 4, 14:28 NZDT

Apr 16, 2024

Apr 15, 2024

Dynamic Signatures not inserting signatures/showing errors.

Resolved - This incident has been resolved.
Apr 15, 10:41 NZST

Investigating - We are currently investigating this issue.
Apr 13, 08:36 NZST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Apr 12, 2024

No incidents reported.