Signatures not appearing in Sent Items Folder
Update - The team is still working on this issue and a further update will be provided soon.
May 02, 2024 - 16:30 NZST
Investigating - Some users may see an issue in which signatures are not attaching to emails in their sent items folder. We are currently investigating this issue.
May 01, 2024 - 13:31 NZST
AD Updates
Update - We are continuing to monitor for any further issues.
Jan 23, 2024 - 10:46 NZDT
Monitoring - Some customers may experience slower than usual AD updates: e.g. a change to a job title.
Implementation of mitigation actions has begun.
However, you are able to initiate a manual refresh - see the following knowledge base article. https://kb.crossware365.com/categories/article/KA-01463/en-us
Jan 22, 2024 - 15:13 NZDT
Crossware Portal ? Operational
Dynamic Signatures Operational
Sent Items Processing Engine Degraded Performance
Processing Engine Operational
Processing Engine - Partner Operational
Processing Engine - Australia Operational
Processing Engine - AU(K1) Operational
Processing Engine - Canada Operational
Processing Engine - Canada(K1) Operational
Processing Engine - Europe Operational
Processing Engine - EU(K1) Operational
Processing Engine - France Operational
Processing Engine - Global Operational
Processing Engine - Qatar Operational
Processing Engine - UAE Operational
Processing Engine - US Operational
Processing Engine - US(K1) Operational
Support Helpdesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 7, 2024

No incidents reported today.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Mail delivery delay
Resolved - This incident has been resolved.
May 3, 14:46 NZST
Monitoring - A fix has been implemented for all the regions. We are currently monitoring this.
May 3, 14:04 NZST
Update - The Canada region has been resolved. We are currently monitoring this.
May 3, 13:44 NZST
Identified - Our team has identified an issue with mail delivery, and we are currently implementing a fix for the affected regions.
May 3, 13:43 NZST
May 2, 2024
May 1, 2024
Dynamic Signatures not inserting signatures/showing errors.
Resolved - This incident has been resolved.
May 1, 12:18 NZST
Monitoring - We are continuing to monitor for any further issues.
Apr 24, 16:50 NZST
Update - We have made further enhancements to help mitigate the performance degradation being experienced for some users. We are continuing to monitor the situation and will continue to update the status.
Apr 17, 16:54 NZST
Identified - The team has identified the issue and initial mitigating changes have been made. We are continuing to monitor the situation and will provide further updates once available.
Apr 16, 16:32 NZST
Update - We are still in the process of investigating the root cause and will provide additional updates as soon as possible.
Apr 16, 10:08 NZST
Investigating - We have identified an issue impacting our services. Our team is actively investigating this issue and will provide more information as soon as possible.
Dynamic signatures may fail to insert or show Checking for updated signature message
This is only impacting some customers.
Apr 16, 04:22 NZST
Apr 30, 2024

No incidents reported.

Apr 29, 2024
Dynamic Signatures Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 18:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:00 NZST
Scheduled - We have a scheduled maintenance update planned between 3AM to 6AM UTC 29/04/2024.
This update contains additional enhancements and there is no anticipated impact on users.
Apr 29, 11:06 NZST
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Apr 23, 2024

No incidents reported.

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